Frequently asked questions to help you buy a voucher, a gift box or an item - LE CHATEAU D'ETOGES
Are gift boxes sent immediately after purchase?
The gift boxes from Château d'Etoges are sent immediately in digital format after purchase, allowing the recipient to book their dates at the establishment at their convenience. This option offers flexibility and speed of use, typical of our commitment to providing quality service at Château d'Etoges.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are available for various experiences, such as stays, gourmet dinners, or spa treatments, at our establishment LE CHATEAU D'ETOGES.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can send the gift check directly to the recipient without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order at Le Château d'Etoges.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or pick it up in person when finalizing your order at LE CHATEAU D'ETOGES. Digital delivery is immediate, while the gift pack version is shipped to your home. Enjoy the unique experience offered by our establishment LE CHATEAU D'ETOGES.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different people. Each box will be personalized according to your wishes, for a unique experience at Le Château d'Etoges.
How do I create a group fund and invite people?
To create a kitty and offer a stay at LE CHATEAU D'ETOGES, select the dedicated option during your online purchase. You can then invite participants by email or link sharing, and customize your gift box as you wish. The beneficiary can book their dates directly with the establishment LE CHATEAU D'ETOGES.
How can I choose the amount for a gift card?
The amount of the gift voucher is predetermined by the gift boxes offered at Le Château d'Etoges. You can select the amount that fits your budget among the available options, such as the Champagne Stroll & Cellar Tour gift box for two people at 478 € or the Gourmet Menu & Champagne gift box for two people at 290 €.
How can I log in to my account?
To access your account on our website, use your email address and password on the login page. If you forget your password, use the reset option to create a new one, at our establishment LE CHATEAU D'ETOGES.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button to start shopping again at LE CHATEAU D'ETOGES.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time to offer a gourmet and relaxing experience at LE CHATEAU D'ETOGES. All the gift boxes will be included in your order and ready to be given to your loved ones, for a discovery of Champagne and French luxury in our establishment LE CHATEAU D'ETOGES.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option on our LE CHATEAU D'ETOGES website.
How do I purchase or give a gift box?
To offer a gift box from LE CHATEAU D'ETOGES, select your preferred gift box from our options, such as the 'Champagne Stroll' stay or the 'Gourmet Menu & Champagne', add it to your cart and customize it with a message before finalizing your order. The recipient can then book their dates directly with the establishment LE CHATEAU D'ETOGES.
Can we give a gift certificate and let the recipient choose the experience?
With a gift voucher from LE CHATEAU D'ETOGES, the recipient can choose from our various experiences, such as a gourmet dinner, a spa treatment, or a romantic stay, according to their preferences, at our establishment LE CHATEAU D'ETOGES.
Can I modify or cancel my order?
Modifications or cancellations of your gift box order depend on the specific conditions of each box. Details are provided at the time of purchase, for your establishment LE CHATEAU D'ETOGES.
Is the gift box customer service reachable by email?
You can send us an email at the address indicated on our website for any questions regarding your gift box. We commit to responding within 48 business hours at Le Château d'Etoges.
Is the gift box customer service reachable by phone?
The customer service of Le Château d'Etoges is available by phone from Monday to Friday, 9 AM to 6 PM. You can also email us or use our online form for any questions regarding your gift box.
Can I check the status of my gift box online?
You can track the status of your gift box online via your personal account on our website. Simply log in with the credentials you received when purchasing your box at Le Château d'Etoges.
Is there an online chat available for questions about gift boxes?
An online chat is available on our website to answer your questions about gift boxes. Opening hours are indicated on the contact page of our establishment LE CHATEAU D'ETOGES.
Is there a dedicated customer service for gift boxes?
Château d'Etoges offers customer service to answer all your questions about your gift box. You can find useful information about your stay, dinner, or spa treatment directly on our website.
Is there a dedicated FAQ for gift boxes?
Yes, this FAQ is specifically designed to answer your questions about the LE CHATEAU D'ETOGES gift boxes. You will find useful information about their use, validity, and much more, to fully enjoy your experience at our establishment LE CHATEAU D'ETOGES.
Is spa access included in my gift box?
Access to the spa is included in some gift boxes from LE CHATEAU D'ETOGES, such as the 'A 60 min treatment & spa access' box. Check the details of your box to confirm this service at our establishment LE CHATEAU D'ETOGES.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a gift box from LE CHATEAU D'ETOGES enjoys the same services as other customers, subject to the conditions of the establishment LE CHATEAU D'ETOGES.
Is the detail of the services included in my gift box specified?
The details of the services included in your gift box are specified on the box or in the accompanying information booklet. You will find all the necessary information to fully enjoy your experience at LE CHATEAU D'ETOGES.
Is parking included in my gift box?
Parking is not included in the LE CHATEAU D'ETOGES gift boxes. For your convenience, you can use the parking spaces available near our establishment LE CHATEAU D'ETOGES.
Is breakfast included in my gift box?
Breakfast is included in some LE CHATEAU D'ETOGES gift boxes, such as the 'Champagne Tour & Cellar Visit' box or the 'Romantic Weekend' box. Check the services included in your box to confirm its presence.
Is special attention given to the recipient of a gift box?
Château d'Etoges pays special attention to gift box recipients, with carefully considered services for a pleasant experience. Specific terms should be checked upon booking to fully enjoy your stay at Château d'Etoges.
Is a welcome drink included in my gift box?
The Château d'Etoges gift boxes include a welcome drink to greet you during your stay. Enjoy this gesture to start your experience at our establishment LE CHATEAU D'ETOGES.
Should we bring towels to the Spa?
The towels are provided by the establishment LE CHATEAU D'ETOGES.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can certainly purchase multiple gift boxes for your employees and customize them according to your preferences. Customization options are available for each box, such as the gift pouch or immediate digital delivery, to meet your specific needs at our establishment LE CHATEAU D'ETOGES.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly, either in digital format or paper format, according to your preferences. The gift boxes from LE CHATEAU D'ETOGES offer customization and immediate delivery for a simplified gifting experience.
Do you offer preferential rates for bulk purchases?
Discounted rates are applied for bulk purchases of gift boxes at Le Château d'Etoges. A customized quote is provided based on the ordered volume, with progressive discounts for group purchases.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer custom solutions for corporate committees, with preferential rates and customization options for gift boxes tailored to your needs, at our establishment LE CHATEAU D'ETOGES.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, you can provide us with your order number as well as the new address. We will update your information for your gift box at Le Château d'Etoges.
How can I leave a review for my gift box?
To share your experience, log in to your customer account and leave a review about your gift box. The terms for leaving a review are specified during your reservation at our establishment LE CHATEAU D'ETOGES.
How can I contact the store?
For any questions regarding our gift boxes, you can consult our website or reach us by phone during the opening hours indicated. The specific conditions for each box are detailed at the time of purchase in our establishment LE CHATEAU D'ETOGES.
Is there a dress code for the gift box?
Le Château d'Etoges, located in Champagne, recommends elegant attire for dinner at the L'Orangerie restaurant. For the spa, comfortable and appropriate clothing is advised. Enjoy your experience at Le Château d'Etoges to the fullest.
From what age can I get a treatment?
To enjoy a spa treatment at LE CHATEAU D'ETOGES, the minimum age is generally 16 years. This treatment can be offered as a gift box, such as our '60 min. treatment & spa access' offer for $158 per person, at our establishment LE CHATEAU D'ETOGES.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, a reservation is essential. Recipients can choose their dates directly with the establishment LE CHATEAU D'ETOGES.
How can one access the hotel from the airport?
To access the hotel LE CHATEAU D'ETOGES from the airport, it is recommended to arrange for personal transportation or to book a taxi. The establishment is located in Etoges, in Champagne, and practical details can be found on their website.
Is the establishment accessible to people with reduced mobility?
Accessibility for people with reduced mobility at LE CHATEAU D'ETOGES depends on the establishment's infrastructure. The castle, a historic monument, has been transformed into a charming welcoming place, but some parts may present accessibility challenges. LE CHATEAU D'ETOGES provides detailed information about its facilities to ensure a pleasant experience for all visitors.
Are pets allowed in the establishment?
Pets are allowed at LE CHATEAU D'ETOGES, but it is advised to check the specific conditions with the establishment LE CHATEAU D'ETOGES.
Where can I find the menus?
The menus are available on the detailed sheet of each gift box or directly on the website of LE CHATEAU D'ETOGES.
What are the hours of operation?
The opening hours of the L'Orangerie restaurant, the spa, and other services at LE CHATEAU D'ETOGES vary depending on the day and the season. To make the most of your gift box, we recommend checking these hours directly on the website of our establishment LE CHATEAU D'ETOGES.
Is there parking available near the establishment?
LE CHATEAU D'ETOGES has a nearby parking lot to make your stay more convenient. This way, you can fully enjoy your experience at our establishment LE CHATEAU D'ETOGES.
What are the delivery methods for gift boxes/vouchers?
The gift boxes from LE CHATEAU D'ETOGES can be delivered by email or by mail according to your preference. You will receive your gift box immediately in digital version or in a gift envelope at your home. The beneficiary can then book their dates at the establishment LE CHATEAU D'ETOGES.
Is postal delivery offered?
Our gift boxes are available for postal delivery. You can choose to receive your box at home or send it directly to the recipient, with an immediate digital version if you wish. Enjoy the unique experience offered by our establishment LE CHATEAU D'ETOGES.
In addition to gift boxes, is it possible to order or have items delivered?
We offer only gift boxes for the hotel-restaurant LE CHATEAU D'ETOGES. The boxes include stays, dinners, spa treatments, and champagne cellar tours with tastings.
Is the gift box available in physical format?
You can choose between a physical gift box or a digital version to offer an experience at LE CHATEAU D'ETOGES. The physical box will be sent to your home, while the digital version is available immediately. Enjoy the elegance and charm of LE CHATEAU D'ETOGES, a historic site classified as a historic monument, to offer an unforgettable moment.
Is the box presented in a neat packaging?
The LE CHATEAU D'ETOGES gift box is presented in an elegant pouch, ready to give. You can also choose immediate dispatch in digital version, for instant delivery.
Is the gift box available in a digital format (e-gift box)?
Yes, you can choose to receive your gift box by email for immediate delivery, which is convenient for a spontaneous offer. The digital gift box is an option available for all gift boxes offered by LE CHATEAU D'ETOGES.
Can the gift box be sent directly to the recipient?
You can have the box delivered directly to the recipient when placing your order. The shipping costs vary depending on the conditions of LE CHATEAU D'ETOGES.
Do you deliver gift boxes internationally?
The gift boxes from LE CHATEAU D'ETOGES can be delivered internationally. Shipping costs and delivery times vary depending on the destination, with immediate digital delivery or a gift pouch version at your home. You benefit from the best rate directly from our establishment LE CHATEAU D'ETOGES.
What are the delivery times for gift boxes by mail?
The LE CHATEAU D'ETOGES gift boxes are shipped within 24 to 48 hours after the order, depending on availability. You will receive your box at the address indicated during purchase, with a digital version sent immediately by email. Enjoy the free delivery of your LE CHATEAU D'ETOGES gift box.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. Delivery times are specified at the time of purchase, in our establishment LE CHATEAU D'ETOGES.
Is express delivery available?
The express delivery of your gift box depends on the options available during your order at our establishment LE CHATEAU D'ETOGES.
How can I track my order?
You can track your order by logging into your account on our website. The reservation conditions are specified at the time of purchase of your gift box at LE CHATEAU D'ETOGES.
Can I receive my gift box by email or mail?
You can receive your gift box by email or by mail according to your preference, when purchasing on our official LE CHATEAU D'ETOGES website.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by mail is a few business days, depending on your location. You will receive your gift box directly at your home to give it at your convenience, in our establishment LE CHATEAU D'ETOGES.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation at LE CHATEAU D'ETOGES, your gift box remains valid. You can use it for a new reservation according to the conditions of the establishment LE CHATEAU D'ETOGES.
Can my gift box be extended if not used?
The extension of your gift box at LE CHATEAU D'ETOGES depends on the establishment's conditions. You can enjoy your overnight stay, dinner, or spa treatment according to availability and the terms indicated at the time of booking at our establishment LE CHATEAU D'ETOGES.
Can my gift box be exchanged for another service?
Exchanging your gift box for another service is possible depending on availability and the conditions of LE CHATEAU D'ETOGES establishment.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box depends on the conditions specified at the time of purchase, at our establishment LE CHATEAU D'ETOGES.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the establishment's conditions. You can book your dates at Le Château d'Etoges according to availability and the terms indicated at the time of your gift box purchase.
Is there a cancellation period for gift box reservations?
The cancellation deadline for reservations made with a gift box is specified at the time of booking. You can enjoy your stay at LE CHATEAU D'ETOGES, a historic monument, to discover its charm and its French and English gardens.
Is it possible to reschedule without fees with a gift box?
Date rescheduling is possible depending on the availability of our establishment LE CHATEAU D'ETOGES. The specific terms are indicated during the booking.
Can I convert my gift box into a gift card?
It is not possible to convert your gift box into a gift certificate for LE CHATEAU D'ETOGES. You can use it to book an experience among our stays, gourmet menus, spa treatments, or champagne cellar tours with tastings.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
LE CHATEAU D'ETOGES offers special gift boxes for occasions like Valentine's Day, Christmas, or weddings, with unique experiences such as romantic getaways or gourmet dinners. You can discover these offers on our website to find the one that suits the event you wish to celebrate at our establishment, LE CHATEAU D'ETOGES.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
Discover our gift boxes for special occasions like birthdays, weddings, or gatherings with friends, featuring unique experiences such as romantic stays or champagne cellar tours with tastings, available at our establishment LE CHATEAU D'ETOGES.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes offered by LE CHATEAU D'ETOGES are official and guaranteed without intermediaries. You thus benefit from the best rate directly from the establishment, with secure payment and customization according to your wishes.
Are the services included in the gift boxes identical to those consumed on site?
The services included in the gift boxes from LE CHATEAU D'ETOGES correspond to those offered by the establishment. You can offer a variety of experiences, such as stays, dinners, spa treatments, or champagne cellar tours with tastings. The specific details of each gift box are available on the establishment's website, LE CHATEAU D'ETOGES.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
Exchanges of services, such as a massage instead of a facial treatment, are possible depending on availability at the time of booking at our establishment, LE CHATEAU D'ETOGES.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible for the purchase of a gift box at LE CHATEAU D'ETOGES. You can pay directly from our official store, with a secure LE CHATEAU D'ETOGES payment.
Is online payment secure?
The online payment for your gift box at LE CHATEAU D'ETOGES is entirely secure, ensuring the protection of your banking data. You thus benefit from a purchase with complete peace of mind, directly from our establishment LE CHATEAU D'ETOGES.
Is payment via group or shared payment possible?
Payment via group or shared funds is not possible for the purchase of a gift box at Le Château d'Etoges. You can pay for your order by credit card, bank transfer, or PayPal, depending on the options offered during your order at Le Château d'Etoges.
Are your gift boxes exclusive creations, specifically designed by your establishment?
The gift boxes from LE CHATEAU D'ETOGES are specially designed to offer a unique experience at our establishment, combining accommodation, gastronomy, and relaxation in Champagne. Each box allows you to enjoy an overnight stay, a meal, or a treatment at our hotel-restaurant & spa LE CHATEAU D'ETOGES.
Is it possible to pay in installments?
Payment in installments is not mentioned as an available option for the LE CHATEAU D'ETOGES gift boxes. You can check the payment terms when placing your order on our official LE CHATEAU D'ETOGES website.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. You benefit from an immediate digital delivery or a gift pouch version at your home, with flexible reservation date options for the recipient. All details are available in our official store LE CHATEAU D'ETOGES.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for the purchase of gift boxes at LE CHATEAU D'ETOGES.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
Payments made on our site are secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your data at LE CHATEAU D'ETOGES.
When purchasing a gift box, do I keep the history of my orders?
You can view your order history in your customer account. The reservation and usage conditions for your gift box are available directly on the Château d'Etoges website.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
You can pay for your gift box by credit card, PayPal, Apple Pay, or Google Pay. The payment terms are directly managed by our establishment LE CHATEAU D'ETOGES.
Can I receive an invoice after my purchase?
You will receive an invoice by email after your purchase at LE CHATEAU D'ETOGES. You can also view it in your customer account.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure and processed directly by our establishment, LE CHATEAU D'ETOGES.
Can a promotional code be used?
You can use a promotional code when purchasing your gift set. Check its validity and usage in the general terms and conditions of our establishment LE CHATEAU D'ETOGES.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, we accept payments by credit card, PayPal, and bank transfer. You pay directly to the establishment with a secure payment, at the best rate, in our establishment LE CHATEAU D'ETOGES.
Do you accept vacation checks?
Château d'Etoges accepts vacation checks for the purchase of gift boxes, subject to the establishment's conditions. You can check the payment terms directly on the product sheet of your gift box.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your gift box during your online order. This message will be included with the box for a personal touch, at LE CHATEAU D'ETOGES.
Can we add options to your gift box offers?
The gift boxes from LE CHATEAU D'ETOGES can be personalized according to the available options. For example, you can choose between different types of stays, menus, or treatments, such as a romantic weekend, a gourmet menu with champagne, or a spa treatment. These options are detailed for each gift box, directly in our establishment LE CHATEAU D'ETOGES.
Do you offer premium packaging for gift boxes sent by mail?
We offer premium packaging options for your gift sets, so you can present them in an elegant gift pouch. You can customize your gift set during your online order for an extra touch of refinement, at LE CHATEAU D'ETOGES.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark a special occasion, such as a birthday or a wedding. The gift boxes from LE CHATEAU D'ETOGES offer customization options to make your gift unique, directly from their official store.
How do I request a refund for a gift box purchased online?
To request a refund for a gift box purchased online, have your order number and purchase conditions ready. Refunds are possible according to the conditions specified at the time of purchase at our establishment LE CHATEAU D'ETOGES.
If a paper gift box is lost, can you issue a new one?
In case of loss of your LE CHATEAU D'ETOGES paper gift box, a duplicate can be sent to you subject to availability.
Can partially used gift boxes be refunded?
Partially used gift boxes from LE CHATEAU D'ETOGES cannot be refunded. The terms of use are specified at the time of purchase, in our establishment LE CHATEAU D'ETOGES.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a gift box for another of equal or greater value, according to the conditions of the establishment LE CHATEAU D'ETOGES.
Does the right of withdrawal apply to the purchase of a gift box?
The gift boxes from LE CHATEAU D'ETOGES are neither exchangeable nor refundable, as they correspond to service provisions. The right of withdrawal therefore does not apply to their purchase in our establishment LE CHATEAU D'ETOGES.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent depends on the purchase conditions. The gift boxes from LE CHATEAU D'ETOGES offer the possibility to reserve dates according to the availability of the establishment LE CHATEAU D'ETOGES.
What should I do if the received box is damaged or contains an error?
In case of a damaged or incorrect box, a photo of the box is necessary to process your request quickly according to the conditions of the establishment LE CHATEAU D'ETOGES.
Can I get a refund for a gift box if I change my mind after purchase?
The refund conditions for a gift box depend on the purchase terms. At LE CHATEAU D'ETOGES, you can consult the general terms and conditions directly on the gift box description page.
What happens if the recipient couldn't use the gift box before its expiration date?
If the gift box is not used before its expiration date, it can no longer be used. The beneficiary can book their dates at LE CHATEAU D'ETOGES to fully enjoy their gift box.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, a credit can be issued according to the specific conditions of the establishment LE CHATEAU D'ETOGES.
How can I redeem the cashback?
The gift box can be used to book services such as stays, dinners, or spa treatments. The beneficiary can choose their dates directly with the establishment LE CHATEAU D'ETOGES.
What is the processing time for a refund after I make a request?
The refund deadlines for a gift box purchased at LE CHATEAU D'ETOGES depend on the specific conditions of the establishment. You will find these detailed information on the page of the gift box you have chosen, in order to better understand the applicable refund terms at LE CHATEAU D'ETOGES.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The gift boxes from LE CHATEAU D'ETOGES are neither exchangeable nor refundable. The terms of use are specified at the time of purchase, in our establishment LE CHATEAU D'ETOGES.
Are there any dates excluded for gift boxes?
Yes, certain dates may be excluded for gift boxes depending on the establishment's availability. You can check the available dates during your reservation at Le Château d'Etoges.
Is booking with a gift box subject to availability?
The reservation with a gift box at LE CHATEAU D'ETOGES is subject to the establishment's availability. To fully enjoy your experience, it is advisable to book your dates as soon as possible. LE CHATEAU D'ETOGES.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password so you can fully enjoy your gift box at Le Château d'Etoges.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box at LE CHATEAU D'ETOGES, have its number ready. This number is required to validate your reservation at our establishment LE CHATEAU D'ETOGES.
Can I use my gift box on the weekend?
The use of your gift box on the weekend depends on the availability of LE CHATEAU D'ETOGES. You can enjoy romantic stays or wine cellar tours, depending on your gift box choice.
Can I use my gift box on holidays?
The use of your gift box at LE CHATEAU D'ETOGES may be subject to specific conditions on holidays. We advise you to check availability and any possible restrictions directly with our establishment LE CHATEAU D'ETOGES.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box are subject to the availability of LE CHATEAU D'ETOGES. The beneficiary can book their dates according to the available slots, in accordance with the specific conditions of the gift box.
Can I book online with my gift voucher?
To book with your gift box, you can choose your dates directly with the establishment LE CHATEAU D'ETOGES.
Can I make a reservation by phone with my gift box?
Telephone reservation with a gift box is possible according to the conditions of the establishment LE CHATEAU D'ETOGES.
Can I make a reservation by email with my gift box?
To book with your gift box, you can choose your dates directly with the establishment LE CHATEAU D'ETOGES.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the conditions of the establishment LE CHATEAU D'ETOGES.
Does my gift box cover the entire service?
Your LE CHATEAU D'ETOGES gift box covers the service mentioned on your exchange voucher, but any additional supplements or options are at your own expense. Specific conditions are detailed at the time of booking.
Is my gift box personalized?
Your gift box is personalized with the name of the beneficiary indicated at the time of purchase. It allows you to reserve an experience at LE CHATEAU D'ETOGES, a hotel, restaurant & spa in Champagne.
Can my gift box be used all at once?
Your gift box for LE CHATEAU D'ETOGES is valid for a single use. You can fully enjoy the chosen experience, whether it's an overnight stay, a dinner, or a spa treatment, during a single visit to our establishment LE CHATEAU D'ETOGES.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid for the services offered by our establishment LE CHATEAU D'ETOGES. It allows you to enjoy stays, meals, or treatments according to the options chosen.
Is my gift box valid in only one establishment?
Your gift box is valid only for services within our establishment LE CHATEAU D'ETOGES.
Is an upgrade possible with an additional fee using my gift box?
Upgrading your room is possible depending on availability and the conditions of the establishment LE CHATEAU D'ETOGES.
Can someone else use my gift box?
The gift box you received is personal and can only be used by yourself. You can book your stay dates at LE CHATEAU D'ETOGES to fully enjoy your experience.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be required when using your gift box, depending on the services chosen. The terms are indicated on your gift box, for an unforgettable stay at our establishment LE CHATEAU D'ETOGES.
Is an ID required upon arrival when using a gift box?
Upon your arrival at LE CHATEAU D'ETOGES, you may be asked to present an ID to validate your reservation made with a gift box. This historic château, located in Champagne, combines charm and elegance for an unforgettable stay. Make the most of your experience at our establishment LE CHATEAU D'ETOGES.
Do you accept pets?
The presence of pets depends on the conditions of the establishment LE CHATEAU D'ETOGES.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher at LE CHATEAU D'ETOGES, log in to your account and follow the instructions on our website. You can choose from our gift sets, such as the Champagne Stroll stay or the Gourmet Menu & Champagne, and customize your experience to your liking. The recipient can then book their dates directly with the establishment LE CHATEAU D'ETOGES.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box at LE CHATEAU D'ETOGES. You can make your purchase as a guest, directly on our official website LE CHATEAU D'ETOGES.
Is my gift card divisible? Can I use it multiple times?
The Château d'Etoges gift boxes can be used in multiple occasions, depending on the establishment's availability. This way, you can fully enjoy your experience at Château d'Etoges.
What are the check-in and check-out times?
The check-in and check-out times at LE CHATEAU D'ETOGES are typically set from 3 PM for check-in and until 12 PM for check-out. These times may vary depending on the type of stay chosen, we invite you to check them when making your reservation at our establishment LE CHATEAU D'ETOGES.
What services are included in a gift certificate?
The services included in your gift voucher depend on the chosen box set. You can enjoy stays, dinners, spa treatments, or champagne cellar tours with tastings according to the option selected in our establishment LE CHATEAU D'ETOGES.
What is the difference between a gift box and a free amount voucher?
A gift box from LE CHATEAU D'ETOGES offers you a choice among predefined experiences, such as an overnight stay, a dinner, or a spa treatment, while an open amount voucher allows you to pay for a service of your choice up to the indicated amount. Make the most of your stay at our establishment LE CHATEAU D'ETOGES.
Are the terms of use clearly stated?
The terms and conditions of our gift boxes are clearly stated on our website. You can consult them before your purchase to know the details and the conditions of use in our establishment LE CHATEAU D'ETOGES.
How do I use a gift box during booking?
To use your gift box at LE CHATEAU D'ETOGES, simply book directly with the establishment by mentioning your unique code. The recipient can choose their stay dates and fully enjoy the included services, such as a night in a room at the Orangerie, a dinner, or a spa treatment, depending on the gift box chosen. All necessary information is available at the time of booking at our establishment LE CHATEAU D'ETOGES.
Can the gift box be transferred to a third party?
The LE CHATEAU D'ETOGES gift box can be given to a third party. You can specify the recipient during the order or customize the box according to your wishes. The box is valid for a reservation at our establishment LE CHATEAU D'ETOGES.
Can the validity of a gift box be extended or renewed?
The extension or renewal of a gift box's validity is possible according to the conditions specified at the time of purchase, in our establishment LE CHATEAU D'ETOGES.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the conditions of purchase at our establishment LE CHATEAU D'ETOGES.
What is the validity period of a gift box?
The gift boxes from LE CHATEAU D'ETOGES are valid for a set period, usually 1 to 3 years. This validity period allows the recipient to fully enjoy their experience at our establishment LE CHATEAU D'ETOGES.
Are children allowed?
Château d'Etoges welcomes children, but it is recommended to check the specific conditions of the establishment LE CHATEAU D'ETOGES for your stay.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the recipient of your gift box does not spend the entire value, the remaining balance will be lost. In case of exceeding the value, an additional payment will be required according to the conditions of LE CHATEAU D'ETOGES establishment.
Is the spa access private?
Access to the spa is included in certain gift boxes offered by LE CHATEAU D'ETOGES. To enjoy this relaxing moment, you can book a 60-minute treatment or access to the spa depending on the chosen gift box.
What types of gift boxes do you offer?
We offer gift boxes for romantic getaways, gourmet escapes, wellness experiences, and champagne cellar tours with tastings. Options include hotel stays, dinners, spa treatments, and cultural visits. These boxes are available for unique experiences at LE CHATEAU D'ETOGES.